SHIPPING & DELIVERY POLICY

LAST UPDATED: 6 DECEMBER 2025
Legally Compliant for the European Union

1. General Information

This Shipping & Delivery Policy governs the delivery of products purchased through www.821scent.com, operated by 821SCENT S.L.
All orders are processed and shipped in accordance with applicable European consumer protection laws.

2. Shipping Destinations

At this time, 821SCENT S.L. ships orders exclusively to the following countries:

• Spain
• France
• Germany
• Belgium
• The Netherlands

Orders placed with delivery addresses outside these regions will not be processed.

3. Order Processing Time

Orders are typically processed within 1–3 business days after successful payment confirmation.

Processing time includes:
• Order verification
• Payment authorization
• Preparation for shipment

Orders are not shipped or delivered on weekends or public holidays.

4. Shipping Methods and Carriers

Shipments are handled by trusted national and international courier services selected by 821SCENT S.L.
The available shipping options and estimated delivery times will be displayed at checkout.

Once an order has been shipped, the customer will receive a confirmation email with tracking information, where available.

5. Estimated Delivery Times

Estimated delivery times vary depending on destination and shipping method:

• Spain: 1–3 business days
• European Union destinations: 3–7 business days

Delivery times are estimates only and may be affected by factors beyond our control, including carrier delays or force majeure events.

6. Shipping Costs

Shipping costs are calculated at checkout and displayed before order confirmation.

All prices are shown in EUR (€) and include applicable taxes where required by law.

7. Delivery Conditionss

Customers are responsible for providing accurate and complete delivery information.
821SCENT S.L. is not responsible for delivery delays or failures caused by incorrect or incomplete address details.

If a shipment is returned due to failed delivery attempts or incorrect information, additional shipping fees may apply.

8. Delays and Exceptional Circumstances

While 821SCENT S.L. strives to ensure timely delivery, delays may occur due to:

• Courier service disruptions
• Weather conditions
• Customs or regulatory procedures
• High-volume periods

In such cases, customers will be informed as soon as reasonably possible.

9. Damaged or Lost Shipments

If an order arrives damaged or is lost in transit, customers must contact support@821scent.com within 48 hours of delivery or expected delivery date.

Claims will be reviewed and handled in accordance with applicable consumer protection regulations.

10. Relationship to Refund & Return Policy

Returns, refunds, and exchanges are governed separately by the Refund & Return Policy, which is available on the website.
This Shipping & Delivery Policy does not affect statutory consumer rights.

11. Changes to This Shipping & Delivery Policy

This policy may be updated periodically to reflect operational or legal changes.
The “Last Updated” date indicates the most recent revision.

Continued use of the website constitutes acceptance of the updated policy.

12. Contact Information

821SCENT S.L.

Ronda Europa 60, Piso 8
08800 Vilanova i la Geltrú
Barcelona, Spain
Email: support@821scent.com