CHECKOUT, PAYMENT & CONSENT POLICY

LAST UPDATED: 6 DECEMBER 2025
Legally Compliant for the European Union

1. Acceptance of Terms at Checkout

Before completing a purchase on www.821scent.com, customers must confirm that they have read and agree to the 821SCENT Terms of Service and the 821SCENT Privacy Policy.
This confirmation is mandatory. It forms the legally binding sales contract under European consumer law and authorizes the processing of personal data necessary to fulfil the order.

2. Marketing Email Consent (Optional)

Customers may choose to receive newsletters and exclusive offers by selecting an optional consent box at checkout.
This consent is voluntary, GDPR‑compliant, and may be withdrawn at any time using the unsubscribe link or by contacting support@821scent.com.
Marketing consent is never pre‑selected in accordance with EU law.

3. Cookie Consent Requirements

Upon first visiting the website, customers will see a cookie banner compliant with the EU e‑Privacy Directive and GDPR.
The banner informs customers that cookies are used for functionality, analytics, and personalization.
Customers may: Accept all cookies, Decline non‑essential cookies, or Manage preferences.
Essential cookies remain active as permitted by law.

4. Payment Processing & Security

All payments on www.821scent.com are processed through the official Redsys TPV Virtual Gateway provided by Banco Sabadell.

4.1 Compliance and Security Standards
Our payment system complies with:
- PSD2 (Payment Services Directive 2)
- Strong Customer Authentication (SCA)
- EU Banking Authority security requirements
- PCI DSS Card Payment Security Standards
Customers may authenticate payments via their banking app, one‑time passcodes, or other secure verification methods required by their bank.
4.2 Accepted Payment Methods
Payments are accepted in EUR (€) via major credit and debit cards and any additional secure methods displayed at checkout.
Funds are deposited directly into the Banco Sabadell business account of 821SCENT S.L.

5. Geographic Availability

Payments are accepted only for orders shipping to:
Spain, France, Germany, Belgium, and the Netherlands.
Orders sent to unsupported destinations will not be processed.

6. Order Confirmation

After successful payment:
1. An on‑screen confirmation appears.
2. A confirmation email is sent automatically.
3. The order enters processing and will be fulfilled according to the Shipping Policy.
If payment authentication fails, the order is not created.

7. Customer Data Protection at Checkout

Personal data entered at checkout is processed in accordance with GDPR, Spanish LOPDGDD, and the 821SCENT Privacy Policy.
This may include name, billing and shipping address, email, phone number, and payment confirmation details.
821SCENT does not store payment card information; it is processed securely by Banco Sabadell’s authorized payment gateway.

8. Fraud Prevention & Security

For customer and business protection:
- Fraud detection tools may be applied
- IP and device information may be monitored
- Suspicious orders may be reviewed or cancelled
These measures are taken under GDPR Article 6(1)(f) — legitimate interest in preventing fraud.

9. Customer Responsibilities

By completing checkout, the customer confirms that:
- All provided information is accurate
- They are authorized to use the selected payment method
- They accept all applicable Terms and Policies
Misuse of the checkout process or unauthorized payment use may result in cancellation or legal action.

10. Final Statement

All payments processed on www.821scent.com use the secure Redsys TPV Virtual system of Banco Sabadell, ensuring full compliance with PSD2, GDPR, and Strong Customer Authentication.
Customers must accept the mandatory Terms & Privacy checkbox and complete required authentication before any order is processed.

11. Contact Information

821SCENT S.L.

Ronda Europa 60, Piso 8
08800 Vilanova i la Geltrú
Barcelona, Spain
Email: support@821scent.com